Privacy Policy

RTEX is a brand that believes in the protection of privacy for every individual and organization. We are committed to ensuring that none of our practices breach any rules and laws related to the protection of privacy. This policy defines all the information that we collect from you when you visit our website and how we and any of our affiliates and subsidiaries use it.

Information Collected by Us

When you visit our website, you provide two types of information: one that you provide to us intentionally, and the information that we collect automatically when you visit our website.

The information you provide to us intentionally includes your name, phone number, email address, credit card details, etc. These things are typically required for creating an account on our website or for performing transactions. This information is used by us to validate your personal details and ensure that you are not a robot. Furthermore, you may also provide information regarding your company and medical environment that you work in. This is primarily for the purpose of making your browsing and purchasing experience with us much more personalized and fruitful.

The information that we collect automatically when you visit our website includes the type of browser you are using, the device you are visiting from, the language you are viewing the website in, the queries made by you, the webpage you visited us from, the date and time of your visit, the URL of the link that referred you to our website, phone number information and call logs if you use our telephone service, etc. This information may be collected through tools such as cookies, pixel tags, website analytics software, etc. The purpose of this is to make your browsing exercise better and to help our website developer provide a much more personalized and streamlined experience to all our website visitors.

How Do We Use Your Information?

The most important and primary use of all the information that we collect from you is to provide you with a better service. Your information allows us to streamline our website and services and lets us create a much smoother purchasing and browsing experience for all our clients and website visitors. We will never share your information with any third party apart except for the purposes defined in this privacy policy. In case that does occur, you will be notified and asked for consent first.

In addition to that, the information you provide also allows us to send you marketing materials and promotions that we may have running on our products. For any emails that you receive because of visiting our website, you will have the option of unsubscribing yourself from the service. Your information is also used to improve our marketing campaigns and allow us to improve the placement of our ads across the internet. If you see our advertisements after visiting our website, it does not imply that we have used any personal information that you may have provided us.

If you do not wish to have your information collected for the purposes described above, you may disable the cookies for our website when visiting us. While this may prevent us from sending you promotions and information that you may be interested in, it will also affect how streamlined your experience is when you visit our website. You may either disable the cookies manually on our website or choose a browser that automatically deletes all cookies once you close it after browsing the internet.

Social Media Information

By interacting with any of our social media accounts and/or related tools, plugins, etc., you allow us access to information related to your social media accounts. This may include your account ID, name, email address, gender, location, and other accessible information. The platforms where you choose to interact with our content or accounts may also collect your information and potential share your activity on our pages to other platforms and their users. These platforms also have their tools to collect information about you and your browsing activity on their applications and websites. The policies governing your interaction with our or any other page or account on those pages are defined by said platforms and are not our responsibility.

Disclosure of Information

We believe in protecting the privacy of any person that may visit our website and acquire our services. We may share the information that you provide or that we collect from you to law enforcement authorities as and when required. This shall only be done in the case where disclosing said information would be necessary to provide us legal protection or make us compliant with any legal proceedings your information may be needed in. The disclosure will only be done after the receipt of a formal court order or request received from law enforcement authorities like the police or the court of law.

Information Security

We take every step that we can to make sure that the information that we collect from you is protected. Our website has reasonable protection measures in place to make sure that the information we receive from you does not face any threat of theft, alteration, disclosure, unauthorized access, or destruction. We use modern tools to prevent unwanted access or cyber attacks and continue to do so with the ever-evolving security for online platforms. However, in the specific event of a disclosure of your information resulting from external hack, we will not be held responsible for the loss of data.

Sharing with Third Parties

We do not share any personal data that we collect from you with third parties. This includes all your personal information that you intentionally provide including your name, email address, phone number, etc. We do share the information that we receive automatically using cookies with third party service providers. The sole purpose of this is to improve your browsing and purchasing experience when you visit our website.

Protection of Rights

All your privacy rights are protected by law and you may contact us once every year to ask for details on how your information is used, protected, and shared with third parties. This will include information regarding how we use your information for direct marketing and promotions, and how we share the information with our affiliates to improve your experience.

Change in Policy

RTEX reserves the right to change the privacy policy at any time without providing any prior notice to you. However, we will ask your consent before we use your information for any purpose other than that defined in this policy. To make sure that you stay informed regarding any material changes that may occur in our policy, keep checking the privacy policy page on our website.

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