Terms and Conditions

The following terms and conditions apply for all transactions happening under the RTEX domain. We abide by the given conditions under all the defined circumstances and would accept no liability for any damages or disputes that may occur outside the bounds of the provided terms and conditions.

Pricing

The price of every piece of equipment bought from RTEX will be considered FOB by default unless the terms specifically define it to be otherwise. All added expenses including the cost of shipment, insurance, custom duties, etc. will be payable by the buyer or added to the original price unless stated otherwise. Additional charges such as state and excise taxes may also be added where applicable on the value of any equipment purchased. In addition to that, any potential taxes on the equipment like property tax that may be applicable after delivery shall also be liable on the buyer.

In the event of equipment going out of stock or becoming unavailable for any reason, the only liability that the seller will be accountable for is the monies paid by the buyer for the purchase of said equipment. The refund may be in the form of transaction reversal or provision of credit to be used for future purchases. These terms are subject to change at the discretion of the seller without any prior notice.

Copyright Protection

The equipment we sell to our customers is usually accompanied by software that is copyright protected. If you are buying any equipment that has such protections, it is your responsibility to find out about said protections and ensure that you adhere to them at all costs. Non-compliance to those copyrights will not deem the seller liable under any capacity and shall be the sole responsibility of the buyer. Make sure that you are also aware of the law governing said copyrights to be fully aware of your rights and responsibilities.​

Force Majeure

Any loss or damage to equipment purchased by a buyer that is not in the control of RTEX will free the seller from all responsibility. This may include things like war, riot, strikes, criminal activities, epidemics, or any other events that may be described as an act of God. In addition to that, this clause also indemnifies the seller from any losses or damages that may occur due to mishandling of products by shipment service provider. Once the equipment is handed over to the shipping company, the liability will transfer from the seller to the buyer.

Security Agreement

The buyer is responsible for fulfilling any obligations that may be required with any purchase of equipment. This may include providing specific security information, financial information, and any other registration or documentation that may be required to validate the purchase of any reequipment that needs it. The purpose of that would be to validate the interest of the purchasing interest shown by the buyer and any other legal requirements that may be in place. Until such requirements are met by the buyer, the title of the equipment purchase shall remain with the seller. Only after meeting the requirements and provision of full payment will the buyer be entitled to the equipment purchased.

Buyer Default

In the event of the buyer failing to secure the payment of any equipment purchased from RTEX, the buyer will be considered as a defaulter and the seller will be entitled to the maximum remedies that are afforded under this condition. This will cover all circumstances that may legally define a default such as bankruptcy, company insolvency, dissolution, closing of business, asset liquidation, any all other forms of default.

Indemnification

The seller will not be held responsible by the buyer for any losses that may occur, including any attorney fees or costs, that may arise from an act of neglect from the buyer. The specific conditions covering such a situation include but are not limited to (a) any damage or personal injury occurred due to mishandling of equipment by the buyer, their employees, licensees, purchasing agents, or any other parties involved by the buyer (b) any loss or damage occurring due to the buyer failing to meet their obligations defined under the purchasing agreement, or (c) violation of any copyrights by the buyer that may be applicable on any equipment that is purchased, thereby making them liable for any potential damages or legal fees payable.

Validity

The terms and conditions defined here shall be considered valid for all agreements that may happen between RTEX and its clients. If any of the clauses defined here is considered illegal, invalid for any reason, or unenforceable in any way, the rest of the clauses shall remain valid and applicable on every purchasing agreement. The buyer will still be liable to comply with the remaining clauses fully and without exception.

Restricted Use of Equipment

Given the sensitive nature of the equipment sold by RTEX, it may be subject to a wide range of restrictions put in place by the governing authorities. It is the obligation of the buyer to make sure that the restrictions are known to them in advance adhered to fully. Any purchase of equipment by the buyer will automatically declare them as legally capable of purchasing the equipment and capable of meeting all legal requirements set by the government. Furthermore, any insurance needed against the purchase of any equipment, including that for personal injury, shall be the responsibility of the buyer. Not complying to those requirements and becoming liable for any subsequently arising liabilities shall not affect the obligation of the buyer to provide full payment for the equipment purchased.

Shipping

Given the sensitive nature of the equipment sold by RTEX, it may be subject to a wide range of restrictions put in place by the governing authorities. It is the obligation of the buyer to make sure that the restrictions are known to them in advance adhered to fully. Any purchase of equipment by the buyer will automatically declare them as legally capable of purchasing the equipment and capable of meeting all legal requirements set by the government. Furthermore, any insurance needed against the purchase of any equipment, including that for personal injury, shall be the responsibility of the buyer. Not complying to those requirements and becoming liable for any subsequently arising liabilities shall not affect the obligation of the buyer to provide full payment for the equipment purchased.

It is important to note that the rates provided for shipment are based on the weight of the item. This information is also available on the product page for the equipment you want to buy. The weight values are typically rounded to the next full pound to adhere to the shipping company policies.

Returns

All our customers are entitled to a 30-day return policy against all the equipment which have been purchased. Equipment returns must be initiated within 30-days of receiving equipment from RTEX. All returns will come with an RMA number which can be obtained by filling an RMA form issued by RTEX upon receiving return request. Restocking fee will be a minimum of 25% for all equipment unless stated otherwise. Shipping fees will not be included in return service. All equipment must be returned in its original packaging with all the accessories included. Equipment returned without RMA will be the responsibility of the customer.  This policy also covers all leased equipment and non-compliance will result in the customer covering full leasing period.

In the case of error from our side (receiving wrong products), you will not be responsible for paying any shipping costs for the return of the equipment. In the case of receiving wrong items, you must ensure that you do not damage the equipment. Any damages will automatically invalidate the 30-day return policy, be it intentional or against the receipt of wrong equipment.

Any claim not covered under this warranty policy will not be applicable on any purchase made from RTEX and will automatically be considered void and inapplicable.

Warranty

Any equipment purchased from RTEX will be subject to the policy defined below. This will cover all forms of purchasing offers including purchasing orders or any other equipment as well.

Limited Warranty

All equipment, unless stated otherwise, comes with a limited 1-year warranty which also includes 90 days coverage for accessories. Refurbished equipment will come with 90-day warranty, as will any equipment that is sold to customers outside the United States. Leased equipment will also have 90-day warranty, unless stated otherwise in the leasing agreement. Parts bought separately will come with 30-day warranty which also apply for any repairs that we make on any equipment. Damages caused during shipment need to be declared within 3 days of receiving the equipment.

Conditions

New equipment will not be covered under standard warranty and will follow OEM provided warranty only. It will also exclude warranty for disposable or consumable equipment and will immediately be invalid in case of improper use of equipment. Faults arising from use of accessories with equipment where RTEX determines that the equipment is working properly will also be excluded from warranty coverage. Selling or moving the equipment without prior notice to RTEX will void the warranty. Scheduled maintenance is not included in the warranty and needs to be performed as required. Failure of equipment because of improper maintenance, as well as having equipment repaired by third party, will also void the warranty. Please provide a written authorization in the case of third party repairs.

Warranty Claims

Failure of equipment upon arrival needs to be reported to RTEX within 3 days of receipt. All malfunctions will be fixed by RTEX free of charge during warranty period. If equipment is not fixable, a replacement will be provided free of charge. RTEX will perform a full inspection to make sure all warranty clauses are adhered before beginning repairs. Equipment sent without issues for inspection will cost 1 labor hour. Shipment for warranty claim will be borne by the customer under all circumstances. All customers outside the United States will only be eligible for parts against repairing. Shipping will be borne by customer for all parts as well, but they can get free labor during warranty period.

Full Agreement

This agreement provides the entire understanding of the conditions set forth between the buyer and the seller. Any changes made to the agreement must be provided in writing and agreed to by both parties. By purchasing any equipment from RTEX, the buyer automatically agrees to adhere to these conditions and shall be held liable for any violations that may occur subsequently.

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